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8-K
GRAHAM HOLDINGS CO filed this Form 8-K on 04/27/2017
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(ii)          Content development projects shall be completed in the number of Business Days agreed by the Parties from time-to-time for a standard request; depending on the project scope and complexity.  The Parties also shall agree on shorter completion time frames for priority requests.  Both are subject to adjustment based on the nature of the projects/initiatives under development and the volume of projects/initiatives in the content development queue.

(iii)         Creative and production projects shall be completed in the number of Business Days as agreed by the Parties from time-to-time.  Such completion times will take into consideration the nature of the item for review and the volume of items in the queue.

(iv)         Maintain agreed-upon quality standards for any outside vendors, including advertising and marketing agencies, lead aggregators, communication specialists, etc.

(v)           Diligently monitor the activities of outside vendors via third party compliance intelligence firms, mystery shopping aggregator call centers, leveraging fraud detection technologies and big data analytics so as to adhere to all applicable New University practices and policies delivered to Contributor in writing.

(b)            Admissions Support Functions (Core Admissions).

(i)            Students enrolled at New University must be enrolled based on the specific enrollment requirements as set forth in the NU Policy Guide and in compliance with applicable Law, including Educational Law.

(ii)          Students enrolled at New University must complete a New University enrollment agreement and all other documentation as required by the NU Policy Guide.

(iii)         Students must complete an informational interview and attest to certain technological competencies.

(iv)         Seek improvement in the Net Promoter Score (“NPS”).

(c)            Admissions Support Functions (Military Affairs).

(i)            All military-affiliated students enrolled at New University must be enrolled based on the specific enrollment requirements as set forth in the NU Policy Guide and in compliance with applicable Law, including Educational Law.

(ii)           Students enrolled at New University must complete a New University enrollment agreement and all other documentation as required by the NU Policy Guide.

(iii)         Students also must complete an informational interview and attest to certain technological competencies.

(iv)          Seek improvement in the NPS.

(d)            Financial Aid/Student Finance.

(i)            Credit balance processing within ED guidelines.

(ii)           Agreed-upon Contact Center metrics on call and email turnaround times.

(iii)         Adherence to established turnaround times for packaging students once the ISIR imports into the New University systems.

(iv)         Satisfactory internal audit compliance score.
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